Communication articles

• Before providing feedback, first know these distinctions


• How to handle a heckler


• 2 communication tactics of a successful CEO


• How to reply to put-downs


• Where to find free count-down timers


• The right way to "correct" your boss


• 3 social myths that lead to misunderstandings


• Insights into introverts


• How to avoid weakening a negotiation


• How to deal with backstabbers


• The difference between introverts and extraverts


• Customer service training in a hurry


• Improve your critical thinking with this simple technique


• An easy alternative to RSS readers


• Research-based PowerPoint design


• How to respond to a difficult customer


• How to communicate with the boss more effectively


• Why you should avoid "under-communicating"


• The right way to "agree" with an opponent


• How to notify a group of people with one phone call


• How keeping others in the loop helps you


• The most important thing in sequencing a presentation


• A lesson in subtle framing


• Why long-winded explanations could back fire


• How to resolve disagreements


• 3 things to avoid saying in the workplace


• Choose cooperative, not confrontational language


• How to handle tough questions


• 8 ways to get what you want


• Principles of defusing hostility


• 5 rules for negotiating anything


• Use pictures to help your audience remember more


• Receive RSS feeds via email


• Why you should assume positive intent


• Why this police trainer avoids the words "try" and "don't"


• 3 speaking tips from Dick Cavett


• Use more graphics and less text for better presentations


• Effective ways to dissent


• 5 tips from a professional networker


• 5 negotiation strategies


• 2 simple steps to conflict resolution


• 13 effective customer service phrases


• Reframing—the secret to answering dangerous questions


• For better feedback ask for numbers, not adjectives


• How to reply to an unreasonable request


• Why criticizing upper management can backfire


• Try feedforward instead of feedback


• How to correct others and still be friends


• Leave positive brain deposits