2 simple steps to conflict resolution

Carleen Hawn of FoundRead shares Dr. Stephen Covey's perspective on conflict resolution. Dr. Covey said:

“Synergy happens when two people with profoundly different ideas are able to listen to each other respectfully and with real empathy for the other person’s position, enough to let go of their own preconceptions. When they do this people become creative, rather than defensive. And this is when an elevated, third way, can be established that is better than what either party started with on their own. Synergy is not about compromise. It is about creating a whole that is greater than the sum of its parts. It is about creating third ways.”

Two steps Dr. Covey recommends for establishing trust and empathy:

1. “Before you begin, say to each other: ‘we agree that we will look for a new alternative.’” You must be willing to let go entirely of your position to make room for the creative conception of a third way. Declare that you are.
2. “Always restate the other party’s position to his or her satisfaction before stating your own point of view.” You don’t have to accept it, just restate it until the other party is satisfied that you understand it. Comprehension seeds a sense of empathy. Articulating their view first defuses confrontation.

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