How to communicate with the boss more effectively

In the article Working best: Positivity goes long way with boss, Bill Repp provides examples of how to communicate with the boss more effectively.

Notice that the problem messages basically dump the issues on the boss's lap to solve. The "better" messages, on the other hand, are positively framed and include recommendations.

Problem Message to Boss: "It's time we talked. I'm overloaded and underpaid. The pressure I'm under is making me make mistakes, and look unqualified. I'm stuck in this job and people don't appreciate my hard work."

Better: "Marian, I'm really challenged with the engineering needed on Project Sundance. I'm making good progress and could do even better if we could share some of the responsibility. I want to do my best so you can count on me. How's this: Let's re-define my job, and build in some overtime pay so I can expand my reach. It'll be a welcome change of pace, and a whole new group of people can see what I'm contributing."


Problem Message to Boss: "How am I supposed to know how to solve this problem? I've never done it before and it's all new to me. It would take a whole new software program to sort this out, and I have enough on my plate already. Get somebody else."

Better: This is a great opportunity to explore some other problem-solving options. It's new territory for us, and it's really exciting. To deliver results the fastest way possible, I'd like to look into a new software program that could save us time and effort. Bob can handle this project. He has the analytical skills we need."