When to greet a customer in a retail setting

The BusinessWeek article How to Win Frugal Consumers and Influence Them to Buy highlights shopping behavior researcher Paco Underhill's retail guidelines:

  • Shoppers use the area just inside a store's entrance as a decompression zone. They won't notice signs put there.
  • Americans naturally turn right as they walk further into a store.
  • Customers respond best when employees greet them about a minute after they enter.

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