Deborah Zarksy, Esq., a senior mediator, offers some points on effective mediation in her post Reaching Consensus: Mediating Conflict:
To be most effective, avoid becoming invested in specific outcomes. Sometimes mediators think they see the solution, and then push the parties in that direction. A problem with this approach is that when people feel pushed, they often resist. Similarly, since it is their dispute, the parties have more information than you have about the situation; accordingly, they are generally better equipped to identify creative solutions....
More likely than not, though, by giving each person the opportunity to express themselves without interruption followed by your repetition (and clarification) of what was said, the parties will better understand each other's perspective, and will be poised for problem-solving and reconciliation.
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