Insights on outcome management

Steve Chandler provides some insights on coaching outcomes in his book 100 Ways to Motivate Others:

• The time you spend helping a producer helps your team's production more than the time you spend with your non-producer.
• Your non-producers will want to sell you on what they have done, all the actions they have taken. What they don't want is to take responsibility for outcomes.
• Managers need to hold people accountable for the results they are getting, and not how hard they are trying.
• Keep it as simple as you can for your non-producers, focusing on outcomes and results only. Spend more time with producers who are looking for that extra edge you can give them.
  
• Focus on results. You will always get what you focus on. If you merely focus on activities, that's what you'll get...a whole lot of activities.